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Notifications
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eGain
Notify is a flexible, easy-to-use application
for managing and delivering automatic reminders,
alerts, and updates at all stages of the customer
relationship cycle. used to provide proactive
customer service by sending alerts to customers
via multiple interaction channels such as
email, phone and SMS. These alerts could span
various stages of a service transaction, a
customer's life event, or a customer's overall
life progression where a business may want
to add value by providing contextual customer
service.
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Alerts, triggered
by events, can be delivered through
any interaction channel including SMS,
email, fax and voice for easy customer
access and convenience. These alerts
could be internal to the enterprise
or external. |
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Consolidate
and coordinate alerts from multiple
systems in the enterprise. |
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Notifications
can be used for promotions such as contextual
cross-sell and upsell. |
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Preemptive
and proactive approach reduces the number
of incoming requests for agent-assisted
service, while enhancing customer experience
and sales. |
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Internal alerts
related to specific customer events
enable more effective and proactive
customer service. |
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With eGain's
inbound products, it provides a complete
"hub" view of inbound and
outbound interactions to contact center
agents including responses to notifications. |
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The eGain Customer Interaction Hub Advantage
Investing in any eGain Service product means acquiring
the industry’s leading
platform for multichannel customer interaction hubs.
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