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Adapters and plugins
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An overwhelming
majority of data integration needs in a business
is simply for viewing and manipulating data
from multiple repositories. Expensive Enterprise
Application Integration (EAI) investments,
in most cases, are an overkill. Data-level
integrations with external systems are easy
with eGain Service™.
Certified adapters and plugins, through simple
point-and-click configuration, allow you to
aggregate customer related information, business
knowledge, and other enterprise data, and
display and process it seamlessly across all
applications.
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eGain
Data Adapter™ enables you
to integrate various information sources,
providing contact center agents and
other employees access to aggregated
information irrespective of where it
is stored, within the company or on
the Internet.
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eGain
Content Adapter™ allows
eGain Service users to use content in
external repositories.
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eGain
CTI Adapter™ integrates
eGain applications with CTI systems.
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eGain
Outlook Plugin™ enables
you to extend the use of your service
management infrastructure to other parts
of the enterprise. |
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