 |
Enables collaboration
to speed up problem resolution
and meet service levels |
| |
 |
Allows experts
outside the contact center
to contribute easily to
the resolution process |
| |
|
|
|
Enables
collaboration to create richer
knowledge base content |
| |
|
SMEs can contribute
to the common knowledge
base used for customer interactions |
| |
|
|
|
|
|
