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"eGain
Live Web is a clear leader among solutions
for real-time, web-based assisted customer
service and support. We're proud to
recognize eGain for its technology excellence
with a Product of the Year Award for
2002."
- Nadji Tehrani
Chairman
of TMC and founder of Customer Inter@ction
Solutions®
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Live chat software
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| Offer memorable
web customer experiences. Turn browsers to buyers. Reduce
shopping cart abandonment. eGain Chat™
gives your agents a comprehensive set of tools for live
customer service. High-value, live assistance to online
customers and prospects gives your company the ability
to offer satisfying web experiences and convert site
visitors into profitable, long-term customers. As a
leading chat customer service software solution, eGain
Chat has been providing businesses with live customer
service and support capabilities since 2000. Features
include text chat, phone callback, screen push, escorting,
and form collaboration. Its patent-pending WorksEverywhere™
technology ensures that communication can be established
from any web browser. The system's powerful, query-specific
routing and workflow maximize both agent productivity
and the quality of service delivered. The comprehensive
assistance capabilities include:
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For more comprehensive interactions,
eGain Chat supports two-way, "follow me"
web browsing so that agents and customers can lead
each other to specific web pages for faster issue
resolution.
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eGain Chat also features powerful
file-sharing capabilities. These include integrated
screen capture, allowing agents to easily share
files residing on their desktop, and a unique drag-and-drop
file exchange feature, giving agents the ability
to send entire files to customers with a single
mouse-click.
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eGain Chat enables the agent and
the customer to fill out forms together, field by
field, even highlighting specific areas of a form
or web page for additional clarity. Full security
is included for sensitive information such as credit
card numbers.
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If still more help is needed, customers
can request the agent to call back. The system can
also be configured to automatically place the call
using eGain CTI Adapter™, an optional computer-telephony
integration (CTI) solution that integrates eGain
Chat with automatic call distributors (ACDs) so
call centers can leverage their existing infrastructure
and deliver blended service. |
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chat dropdown
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