Our
process automation products use the eGain
Inference® Reasoning Engine and the
eGain Workflow™ Engine to provide
innovative ways of streamlining and automating
key customer interaction processes.
eGain
AutoClassify™ - Enables
companies to increase response turnaround
and significantly improve problem resolution
by intelligently categorizing and routing
incoming email and other inquiries.
eGain
AutoWorkflow™ - Enables
companies quickly handle common requests
by automating the resolution process
with the eGain Workflow Engine.
eGain
Campaign™ - A full-featured
scalable outbound email management solution
that offers comprehensive tools for
planning, targeting and executing high-volume
customer service and direct marketing
campaigns.
eGain
Notify™ - A flexible, easy-to-use
application for managing and delivering
automatic reminders, alerts, and updates
at all stages of the customer relationship
cycle.
eGain
Survey™ - Helps contact
centers, ecommerce sites, and customer
portals connect with their customers
in a vital and immediate way by eliciting
feedback at various points of contact.
