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Investor relations |
eGain (OTC: EGAN.OB),
is a leading provider of customer service
and contact center software for in-house or
on-demand SaaS deployment. For more than a
decade, the world's largest companies have
relied on eGain to transform their traditional
call centers, help desks, and web customer
service operations into multichannel customer
interaction hubs. Based on the Power of One™,
the concept of one unified platform for multichannel
customer interaction and knowledge management,
these hubs enable dramatically improved customer
experience, end-to-end service process efficiencies,
increased sales, and enhanced contact center
performance.
eGain Service™ is the industry's
most comprehensive customer interaction hub
software suite and the first solution to support
short message service (SMS) customer service
interactions, as well as next-generation web
self-service, chat, cobrowsing, email, fax,
postal mail, notification management, call
tracking and resolution, knowledge management,
and service fulfillment.
eGain Service is built on eGain CIH™
Platform, the industry's most integrated and
flexible customer interaction hub platform.
Based on a 100% J2EE architecture, it includes
out-of-the-box integration with leading business
applications, content management systems,
and call center infrastructure solutions.
With its fine-grained service-oriented architecture
(SOA), eGain CIH platform enables rapid development
of powerful applications.
Headquartered in Mountain View, California,
eGain has an operating presence in 18 countries
and serves more than 800 enterprise customers
worldwide.
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